Fevers, rashes, ear infections, asthma. A pediatric clinician diagnoses, treats, and sends a prescription to your pharmacy. Covered by insurance.
We take insurance. Check your plan
No appointment to book, nothing to rearrange, nowhere to drive.
A few quick questions up front means the clinician arrives already knowing the story. No repeating yourself, no starting from scratch.
Send photos, video, or audio of what you’re seeing and hearing. They review it, ask what they need to ask, and make the call. Usually in under fifteen minutes.
Sent to your local pharmacy. We follow up to make sure it's working.
Evidence-based guidance from pediatric clinicians who take the time to listen.
Daycare sent a photo of a rash and you’re still at work.
The other two are finally napping and you are not waking them up.
You can’t take the afternoon off, and this can’t wait until you can.
He’s been home three days and school wants a note. A visit gets you one.
It’s Sunday, and you don’t want to guess until Monday.
You want a clinician to look at your photos and tell you what it actually is.
In network with UnitedHealthcare and Blue Cross Blue Shield. You'll see your estimated cost before you start, and some families pay $0.
No slot to book, nothing to schedule. Tell us what's wrong and we loop in a clinician immediately. 7am to 1am ET (4am to 10pm PT), every day of the year.
No drive, no car seat at 9pm, no sitting in a room full of other sick kids to catch something new.
Photos of a rash, video of a cough, audio of their breathing. Our clinicians work from what you send, not from a description over the phone.
Every clinician on our team trained in pediatrics. Nobody is squeezing your four-year-old in between adult appointments.
And we follow up every single time. When your child does need to be seen in person, we say so plainly.
The same clinical team, so you’re not re-explaining the history every time
Adjustments as it changes, not a plan handed over once
We check in without you having to ask
A parent coach when the problem stops being medical
A plan for the next flare before it happens
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Alyson brings 15 years of pediatric experience from Duke Children’s Hospital and Boston Children’s Hospital, combining deep clinical expertise with a commitment to building trust with families.
Mary Clare brings over a decade of experience across NICU care, general pediatrics, and developmental & behavioral health, including work at Nationwide Children’s Hospital. She holds degrees from Case Western Reserve University and The Ohio State University.
Dr. Jimenez delivers compassionate pediatric care, drawing on critical care experience at institutions New York-Presbyterian and advanced training from Pace University and Villanova University.
More than 16 years of pediatric experience across primary care and telehealth, with a Doctor of Nursing Practice from Emory University.
Lisa brings over 30 years of hospital experience, combining expertise as a family nurse practitioner and pediatric mental health specialist to care for children and families through complex challenges.
Save $99. One price for every child in your home, all year.
For families we're not in network with, or who'd rather not use insurance.
One price for your whole family. Cancel whenever you want.
For families we're not in network with, or who'd rather not use insurance.
No membership, no commitment. Pay for the one thing you need right now.
For families we're not in network with, or who'd rather not use insurance.
Our medical team is led by Dr. Mona Amin, our Chief Medical Officer. She has been a practicing pediatrician and International Board-Certified Lactation Consultant (IBCLC) since 2015, she writes and reviews the protocols the rest of the team works from, and she sees families on the platform herself.
Our pediatric nurse practitioners hold advanced degrees including Doctor of Nursing Practice (DNP) and Master of Science in Nursing (MSN), with specialized certifications in pediatric care (CPNP-PC), family practice (FNP-C/FNP-BC), critical care (CCRN), and sleep specialization (CPSS). The team has trained at institutions including Duke University, Pace University, Villanova, and Emory University.
Collectively, our providers bring over 130 years of pediatric healthcare experience from hospitals including Boston Children's Hospital, Memorial Sloan Kettering, Duke Children's Hospital, New York Presbyterian, NYU Langone, Maimonides Medical Center, Seattle Children's Hospital, and various Pediatric Intensive Care Units. Real credentials, not just a nice bio.
We've built clear, evidence-based protocols for every condition we treat virtually, including when home care is enough, when medication helps, and when it's better to watch and wait. You'll also get straightforward criteria for when an in-person visit becomes necessary, so your child gets the right level of care at the right time. No more, no less.
Conditions we treat include:
Instantly. Ask anything, any hour, and you'll get an answer grounded in our own experts' protocols, plus a clear next step.
When you need a clinician, we bring one into the same conversation and they respond in under 15 minutes, 365 days a year. See "What are your hours?" for the medical window.
You won't have to start over. Your clinician can review everything you've already shared, so you're picking up the thread instead of retelling the whole story.
Your coach replies the same business day, and if you message in the evening or over the weekend, you'll hear back the next working day.
Yes, we can prescribe medication when medically necessary. We also help navigate at-home remedies and over-the-counter options to relieve symptoms when a prescription isn't needed. Either way, you'll get a comprehensive treatment plan, and we follow up to make sure it's working effectively for your child.
Please note: we do not prescribe controlled substances.
No. While we provide prompt care for many conditions, we'll immediately direct you to the emergency room when that level of care is needed. Unsure if it's a medical emergency? We've got you covered. Our medical staff is trained to help you navigate to the appropriate level of care, ensuring your child always receives the right treatment at the right time.
Absolutely! Poppins works with pediatric practices to provide after-hours support for their families. This partnership delivers quality care when the office is closed while helping offices manage costs effectively.
If you want your pediatrician's office to partner with Poppins, please tell them about us! Referrals from parents are the most powerful way to build these partnerships. We're always excited to work alongside your trusted medical providers to create a seamless care experience for your family. Have your pediatrician email hello@heypoppins.com.
Poppins can only practice medicine in states where we're licensed. Pediatric medical care is currently available in Connecticut, Florida, Illinois, Massachusetts, Michigan, New Jersey, New York, Ohio, Pennsylvania, and Texas. We're adding new states regularly.
Coaching is available in all 50 states, so if medical care isn't live where you are yet, you can still join today and we'll let you know the moment it opens.
We're your first stop for pediatric care, and most of the time, your last stop too. We resolve 92% of cases right on the platform.
Poppins is a real alternative to urgent care or a walk-in clinic, especially on evenings, weekends, and holidays when your pediatrician's office is closed, or when your doctor's booked, too far, or you just can't take the time off.
Our clinicians assess symptoms, diagnose, build a treatment plan, and send prescriptions straight to your pharmacy. No appointment, and a response in under 15 minutes.
Most parents don't want to be in an ER waiting room at 10pm on a Sunday. They just don't think there's another option. Often there is, and we'll walk you through it. And if your child does need to be seen in person, we'll say so plainly and point you to the most sensible option, whether that's your pediatrician, urgent care, or the ER.
Well visits and vaccines need an in person pediatrician.
What we cover is most of what happens between those visits: sick visits, managing chronic conditions like constipation and eczema, school and daycare notes, specialist referrals, medication questions, and the 9pm "is this normal?" question that’s been nagging you.
Ask us anything, anytime, and we'll help you work out what's going on and where to go next, whether that's handled right here, an in-person visit, or a call to your pediatrician. We follow up every time, so nothing falls through the cracks.
Yes. We're in network with Blue Cross Blue Shield and UnitedHealthcare for pediatric medical visits, with other major carriers launching soon.
Coverage depends on your specific plan and state, so check your coverage. It takes about ten seconds, no forms, no phone call.
If you choose insurance as your payment method, your visit is a video visit. There's still no appointment to book. See "How do visits work if I'm using insurance?" below.
Coaching is paid out of pocket.
If your plan isn't in network yet, paying out of pocket still costs less than the alternatives:
On the coaching side, parent coaching starts at $99/month and sleep coaching is a one-time $499. Insurance does not cover these services.
Instant advice: any time. Ask us something at 3am and you'll get a real answer based on our protocols, guidelines, and evidence-based research.
Medical care: 7am–1am ET / 4am–10pm PT, every day of the year. No appointment, no office hours, no "call back Monday."
Parent coaching: Monday through Friday, business hours. Your coach replies the same business day, or the next business day if you message overnight or on a weekend. Sleep coaching runs 7am–9pm ET including weekends. See Sleep Coaching below.
You can cancel anytime. Manage your subscription in your account settings, or email hello@heypoppins.com and we'll take care of it.
You'll always have access to the Poppins experience, though. Even after canceling, come back anytime, start a conversation, and we'll route you to the right place. This might be goodbye today, but we're here tomorrow.
If you can't reach your care team or hit a snag with the app or website, message customer service right in the platform. It's a separate line from your care team, so it works even when something else doesn't. You can also email hello@heypoppins.com.
Not yet. Lab ordering is coming soon. We'll let you know the moment it's live.
The Remmie 4 is a small device that attaches to your phone and lets our clinicians actually see your child's eardrum during a virtual visit, the same way an in-person otoscope exam would. For any ear infection assessment, we do need one to safely and accurately evaluate the eardrum from home. Without it, we can still talk through symptoms and next steps, but we may recommend an in-person visit for a full ear exam.
If you order one after the ear pain starts, it won't get to you in time. Worth having at home in advance.
You can purchase one at remmiehealth.com. Retail price is $149, but Poppins members get 40% off ($90) with code Poppins40 at checkout.
No problem, just let your clinician know. We'll talk through symptoms and next steps together, and if needed, we may recommend an in-person visit for a closer look.
Sometimes the eardrum can't be fully seen due to image quality, earwax, or a child who had a hard time staying still. If that happens, your clinician may ask for a retake, guide you through a live session using your Remmie, or recommend an in-person visit if there's a bigger concern.
If you have any questions, please email us at hello@heypoppins.com or call us at (215) 559-9353.
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