Your medical team is led by Dr. Mona Amin, our Chief Medical Officer. She's been a practicing pediatrician and International Board-Certified Lactation Consultant (IBCLC) since 2015, and yes, she sees families on the platform herself. Alongside her is a team of pediatric nurse practitioners who can diagnose, treat, and prescribe when needed.

You can also get a dedicated certified parent coach and a dedicated certified sleep consultant. They handle the challenge in front of you while building toward your longer-term goals.

Our AI guidance is your first stop for instant answers, running on protocols this same team wrote and reviewed. It's not a replacement for any of them, and it will hand you to a human the moment something calls for one.

Our medical team is led by Dr. Mona Amin, our Chief Medical Officer. She has been a practicing pediatrician and International Board-Certified Lactation Consultant (IBCLC) since 2015, she writes and reviews the protocols the rest of the team works from, and she sees families on the platform herself.

Our pediatric nurse practitioners hold advanced degrees including Doctor of Nursing Practice (DNP) and Master of Science in Nursing (MSN), with specialized certifications in pediatric care (CPNP-PC), family practice (FNP-C/FNP-BC), critical care (CCRN), and sleep specialization (CPSS). The team has trained at institutions including Duke University, Pace University, Villanova, and Emory University.

Collectively, our providers bring over 130 years of pediatric healthcare experience from hospitals including Boston Children's Hospital, Memorial Sloan Kettering, Duke Children's Hospital, New York Presbyterian, NYU Langone, Maimonides Medical Center, Seattle Children's Hospital, and various Pediatric Intensive Care Units. Real credentials, not just a nice bio.

Poppins can only practice medicine in states where we're licensed. Pediatric medical care is currently available in Connecticut, Florida, Illinois, Massachusetts, Michigan, New Jersey, New York, Ohio, Pennsylvania, and Texas. We're adding new states regularly.

Coaching is available in all 50 states, so if medical care isn't live where you are yet, you can still join today and we'll let you know the moment it opens.

At this time we do not take insurance, but our pricing is designed to save you money compared to what you'd typically pay out-of-pocket — especially if your deductible hasn't been met:

• Parent coaching sessions: $150 each
• Urgent care visits: $200 each
• Emergency room visits: $2,000 each
• Plus your usual $30–$50 co-pays add up fast

With Poppins, there are no co-pays and no surprise bills — just straightforward pricing starting at $29/month for medical care and $99 for coaching packages. Many families find they save significantly compared to traditional care.

Poppins is one team that already knows your family, so you're never starting from scratch. No new intake form, no explaining your child's history to someone who's never met them.

Ask a question at any hour and get a real answer. Loop in a clinician when you need a diagnosis, or a prescription when one is necessary. Same conversation, every time.

A lot of diagnoses come with something to change at home. When your clinician sees that, they'll bring in a parent coach or sleep consultant right here on the platform. You don't have to go find one yourself, and you don't have to tell the story over again.

And we always follow up. Every case, every time. Message us back with any question or concern and you'll hear from us.

No. While we provide prompt care for many conditions, we'll immediately direct you to the emergency room when that level of care is needed. Unsure if it's a medical emergency? We've got you covered. Our medical staff is trained to help you navigate to the appropriate level of care, ensuring your child always receives the right treatment at the right time.

Most families hear back within minutes. There’s no appointment scheduling — just start a message when you need help.

Yes. Pediatric medical care, parent coaching, and sleep support all live on the same platform, so you're not repeating your child's history to three different people. Ask about a rash and a bedtime battle, and we'll sort out who should answer.

Yes, we can prescribe medication when medically necessary. We also help navigate at-home remedies and over-the-counter options to relieve symptoms when a prescription isn't needed. Either way, you'll get a comprehensive treatment plan, and we follow up to make sure it's working effectively for your child.

Please note: we do not prescribe controlled substances.

We're your first stop for pediatric care, and most of the time, your last stop too. We resolve 92% of cases right on the platform.

Poppins is a real alternative to urgent care or a walk-in clinic, especially on evenings, weekends, and holidays when your pediatrician's office is closed, or when your doctor's booked, too far, or you just can't take the time off.

Our clinicians assess symptoms, diagnose, build a treatment plan, and send prescriptions straight to your pharmacy. No appointment, and a response in under 15 minutes.

Most parents don't want to be in an ER waiting room at 10pm on a Sunday. They just don't think there's another option. Often there is, and we'll walk you through it. And if your child does need to be seen in person, we'll say so plainly and point you to the most sensible option, whether that's your pediatrician, urgent care, or the ER.